Privacy Policy
Last Updated: 4th December 2025
Welcome to Cole Cleaning Solution ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://www.colecleaning.com/ or use our cleaning services.
1. Information We Collect
a. Personal Information
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Service address
- Booking details
- Payment details (processed securely through third-party gateways)
b. Technical / Non-Personal Information
Collected automatically through website usage:
- IP address
- Device and browser details
- Pages viewed and time spent
- Cookies and tracking data
2. How We Use Your Information
We use the information to:
- Provide and manage cleaning services
- Confirm and update bookings
- Communicate service reminders and follow-ups
- Process payments securely
- Improve website functionality and user experience
- Send promotional offers (only with your consent)
3. Sharing of Information
We never sell or rent your personal information. We may share data only with:
- Authorized staff or contractors involved in your service
- Trusted third-party providers (e.g., payment processors)
- Legal authorities when required by law
All third-party partners are bound by confidentiality obligations.
4. Data Security
We use industry-standard security measures such as encrypted communication, secure servers, and restricted access to safeguard your personal information.
While we strive to protect your data, no digital system is completely secure.
5. Your Rights
You may request:
- Access to the personal data we store
- Correction of inaccurate details
- Deletion of your data (where legally permissible)
- Opt-out from promotional messages
To exercise these rights, contact us using the details below.
6. Cookies
Our website may use cookies to improve performance and user experience. You may manage or disable cookies via your browser settings; however, certain features may not function properly without cookies enabled.
7. Third-Party Links
Our site may include links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party site you visit.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions or concerns about this policy, please contact us: